1. General
1.1. These Terms & Conditions (“Terms”) apply to all bookings and services provided by ExLimousine (“we”, “us”, “our”), for chauffeur-driven transportation and airport transfers.
1.2. By making a booking, you agree to be bound by these Terms.
2. Bookings
2.1. All bookings must be made in advance by phone, email or through our online booking form.
2.2. A confirmation is sent to the client once the booking has been accepted.
2.3. Prices are based on the information provided at the time of booking. Additional charges may apply for changes to the itinerary, waiting time or extra services.
3. Payments
3.1. Payment can be made by credit or debit card.
3.2. For private bookings, full payment is required at the time of reservation unless otherwise agreed.
3.3. All prices include applicable taxes unless stated otherwise.
4. Cancellations & Refunds
4.1. Cancellations must be made in writing (email or text message) to avoid charges.
4.2. Cancellation fees:
- More than 24 hours before pick-up: full refund.
- Less than 24 hours before pick-up: 50% of the total fare.
- Less than 4 hours before pick-up, or no-show: 100% of the total fare.
4.3. Refunds are processed within 3–5 business days.
5. Waiting Time & Delays
5.1. For airport pick-ups, the first 60 minutes after the scheduled pick-up time are included in the price. After that, waiting time is charged or the booking is treated as a no-show.
5.2. For pick-ups at the central bus or train station of the city of arrival, the first 30 minutes are free, after which waiting charges apply or the booking is treated as a no-show.
5.3. For all other pick-up addresses, the first 15 minutes are free, after which waiting charges apply or the booking is treated as a no-show.
5.4. We monitor flight arrivals; however, we are not responsible for costs arising from delays beyond our control.
6. Passenger Conduct
6.1. Seatbelts must be worn at all times where fitted.
6.2. Smoking, illegal drugs and unruly behaviour are strictly prohibited.
6.3. The client is liable for any damage caused to the vehicle by themselves or their party, and a fee will be charged.
6.4. If a passenger is intoxicated or under the influence of illegal drugs and behaves inappropriately, the ride will not be performed or will be stopped, and no refund will be issued.
7. Luggage
7.1. The client is responsible for ensuring that their luggage is safely loaded and unloaded.
7.2. We are not responsible for loss of or damage to luggage or personal items unless caused by our negligence.
7.3. Each passenger is entitled to one large suitcase and one carry-on bag. If the driver finds more luggage than this at pick-up, an additional luggage charge will apply.
8. Liability
8.1. We are not liable for delays caused by traffic, weather, road closures or other events beyond our control.
8.2. Our maximum liability is limited to the cost of the booking.
9. Force Majeure
9.1. We are not responsible for failure to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, strikes, accidents and government restrictions.
10. Amendments
10.1. We may amend these Terms at any time. Updated Terms will be published on this website and apply to future bookings.
11. Governing Law
11.1. These Terms are governed by and construed in accordance with the laws of Bulgaria.
11.2. Any disputes are subject to the exclusive jurisdiction of the courts of Bulgaria.
12. Contact
ExLimousine, phone: +359 892 215 773, email: office@exlimousine.com.